⚠️ Common Errors When Using SmartCheck and How to Solve Them

Most frequent errors in SmartCheck usage
In SmartCheck, part of the Code Contract platform, it’s important to understand the most common issues that may arise during the certification process in order to prevent and resolve them quickly.

Common errors and their solutions

1. Incompatible or corrupt file
   Issue: The uploaded file is not accepted or appears damaged.
   Solution: Check that the file is in a supported format (PDF, Word, image, etc.) and is not corrupt. Try opening it before uploading.
2. Incomplete or failed upload
   Issue: The file upload is interrupted or doesn’t complete.
   Solution: Check your internet connection and try again. Use an up-to-date browser.
3. Duplicate certifications
   Issue: The same document is certified multiple times unnecessarily.
   Solution: Ensure the final version is ready before certifying. Organize your projects to avoid duplicates.
4. Confusion between test, report, and blockchain record
   Issue: It’s unclear which document corresponds to each stage of certification.
   Solution: Review the interpretation guides and learn to distinguish between them to avoid misunderstandings.
5. Not saving or downloading certificates
   Issue: Certified documents are lost because they are not downloaded or saved.
   Solution: Always download and store all certification evidence for future audits.

Tips to avoid errors

• Follow the SmartCheck onboarding guide step by step.
• Keep your projects and documents well organized.
• Train the users involved in the certification process.
• Contact technical support for any questions or issues.