📦 Quality Management of Outsourced Services through Customized Forms
Evaluate external providers with defined and repeatable criteria

Many organizations depend on external providers or outsourced services for critical tasks: maintenance, cleaning, transportation, analysis, technical support, etc.

However, the quality of these services often goes unnoticed if they are not evaluated in a structured and periodic manner.

The problem? Without a clear system:
❌ Each manager evaluates “from memory” or based on perception
❌ No evidence or objective data is collected
❌ Incidents are discussed by email or phone but not documented
❌ No repeatable criteria or improvement follow-up

⚠️ Risks of not properly evaluating outsourced services

• Progressive deterioration of quality without detection
• Inability to justify supplier changes
• Non-compliance with certifications such as ISO or IFS
• Contractual conflicts without documented evidence
• Loss of time and money due to repeated mistakes

🧩 How does SmartCheck solve it?
With SmartCheck you can create customized forms to evaluate the quality of any outsourced service quickly and consistently:

• Design evaluations by type of service → e.g., cleaning, maintenance, transport, security, technical support.
• Define objective and scalable criteria → punctuality, efficiency, communication, incidents, documentation, etc.
• Record evaluations from mobile, tablet, or PC → including comments, photos, signatures, and scores on the spot.
• Trigger review flows or improvement plans if a problem is detected → document follow-up with responsible parties and deadlines.
• Access historical records by supplier or service type → analyze trends, recurrences, or areas for improvement.
• Use results as evidence for audits or procurement decisions → transparency and professionalism in external management.

💡 Result: quality controlled even in what you don’t directly manage
✔ Structured and comparable evaluations
✔ Evidence to justify decisions and improvements
✔ Automatic follow-up of incidents
✔ Documented compliance with third parties

Are your service providers still evaluated only “by word of mouth”?

📩 Take action with SmartCheck: [email protected]