⚠️ Errors and Solutions in Certificate Generation
Common issues during certification and how to resolve them
In SmartCheck, part of the Code Contract platform, certain errors may occur when generating certificates. Identifying and resolving them promptly is key to ensuring successful certification.
Common Errors and How to Fix Them
1. Failed to process the document
Issue: Corrupted file, unsupported format, or technical problem
Solution: Verify the file, ensure it meets the accepted format requirements, and upload it again.
2. Test report generation failed
Issue: System error or incomplete data
Solution: Retry the process. If the issue persists, contact support.
3. Blockchain record not generated
Issue: Connection failure with the blockchain or technical delays
Solution: Check your connection and wait a few minutes. If unresolved, report the issue to support.
4. Incomplete or incorrect certificate
Issue: Issues during upload or incorrect project data
Solution: Review the information and regenerate the certificate.
Recommendations to Prevent Errors
- Always use valid and properly formatted documents
- Perform actions during off-peak hours to avoid system overload
- Contact support for persistent issues