🛠️ How to Manage Incidents and Claims

Procedures for reporting and following up on technical or administrative issues
In SmartCheck, part of the Code Contract platform, having a clear process for managing incidents and claims ensures quick resolution and user satisfaction.

Steps to Manage Incidents
1. Identify the problem
Gather all relevant information: description, screenshots, error messages, and context.

2. Check documentation and FAQs
Visit the support section to see if a documented solution already exists.

3. Contact technical support
If no solution is found, contact the support team via email, chat, or phone, and share all gathered information.

4. Follow-up and communication
Stay engaged with the support team and provide any additional details they may request.

5. Close the incident
Confirm the issue has been fully resolved before closing the case.

Recommendations for Submitting Claims

• Be clear and detailed when describing the issue
• Provide supporting evidence
• Maintain a respectful and collaborative tone to facilitate resolution