🔐 What to Do If You Can’t Access Your Account or Project

Steps to recover access or resolve login issues
In SmartCheck, part of the Code Contract platform, you may encounter access issues either with your user account or with specific projects.
Here are the steps to help you recover access quickly.

Common Access Issues

1. Forgotten password
   Use the “Reset Password” option on the login screen to receive a reset link via email.
2. Blocked or deactivated account
   Contact your organization’s administrator or technical support to verify and unblock your account.
3. Project permission issues
   If you can’t access a project, you may not have the right permissions. Ask an administrator to review and update your role.
4. Technical issues or platform errors
   Try clearing your browser cache or using a different browser or device. If the issue persists, contact support.

Tips to Avoid Access Issues

• Keep your login credentials secure and up to date
• Request roles and permissions appropriate for your tasks
• Report any access problems to support as soon as possible