🛠️ How to Solve Common Issues When Uploading Documents

Guide to fixing errors related to file formats, size, and upload problems.

In SmartCheck, within the Code Contract platform, it is essential to quickly identify and resolve issues that may arise when uploading documents for certification, ensuring a smooth and successful process.

Common Problems and Solutions

1. Unsupported file type or format
   Issue: The system rejects the file or doesn’t allow upload.
   Solution: Make sure the file is in an accepted format (PDF, Word, JPG, PNG, etc.). Convert it to a supported format if needed.
2. File size too large
   Issue: Upload fails due to excessive file size.
   Solution: Check the maximum allowed size and compress or split the file.
3. Connection problems or interrupted upload
   Issue: Upload gets stuck or fails midway.
   Solution: Check your internet connection, use a stable network, and avoid interruptions. Try uploading from another browser or device.
4. Corrupted or damaged file
   Issue: Error processing the document after upload.
   Solution: Open the file on your device to ensure it’s not corrupted. If it is, get a clean version and try again.
5. Generic error messages with no explanation
   Issue: An unclear error appears.
   Solution: Refresh the page, retry the upload, or contact support with screenshots and error details.

Tips to Avoid Upload Issues

• Always check file format and size beforehand.
• Use updated browsers for better compatibility.
• Organize your documents before uploading for a smoother process.