🧾 Recording and Tracking Incidents in International Transport and Warehousing with Digital Evidence
Enable faster responses and reduce losses or delays

In international logistics, incidents during transport or in the warehouse can seriously impact the supply chain: damaged goods, delays, lost documentation, regulatory breaches, and more.

Efficiently recording and managing these incidents is key to minimizing impacts.

When recording is informal or manual:
❌ Incidents are communicated in a fragmented or delayed way
❌ No visual evidence is attached for a clear evaluation
❌ Lack of traceability and effective follow-up of resolution
❌ Problems are repeated due to lack of analysis or continuous improvement

⚠️ Risks of not managing incidents properly

• High costs from uncontrolled damages or delays
• Penalties for non-compliance with international regulations
• Loss of trust from clients and business partners
• Difficulty claiming or negotiating with carriers and agents
• Lack of data to identify and correct root causes

🧩 How does SmartCheck solve it?
With SmartCheck, you can record and track incidents in real time with solid evidence and clear workflows:

• Register incidents via mobile or tablet directly on site → Include type, severity, location, and description.
• Attach photos, videos, or documents to evidence the incident → Enables precise and fast evaluation.
• Assign responsibilities and deadlines for resolution or follow-up → With automatic alerts to avoid oversights.
• Centralize incident history by provider, transport, or warehouse → For trend analysis and continuous improvement.
• Generate reports for clients, audits, or negotiations → With clear and documented data.
• Trigger corrective actions and verify compliance on the same platform → Close the improvement cycle with full traceability.

💡 Result: proactive incident management with real impact on the logistics chain
✔ Quick and coordinated response to problems
✔ Reduced losses and delays through better tracking
✔ Strong evidence for claims or audits
✔ Continuous improvement culture based on

Still managing incidents with emails, calls, or paper?
Digitize and optimize with SmartCheck: [email protected]