⚠️ Manage operational incidents with evidence, owners, and full traceability through closure
Control every incident with a single, end-to-end traceability report.
In logistics, incidents are inevitable, but what makes the difference is how they’re managed. Common ones include:

📦 Damage to goods,
🚚 Delivery delays,
🛠️ Equipment or vehicle breakdowns,
🏷️ Picking or cross-docking errors,
🔐 Security or access incidents.

When managed without a system:

❌ They aren’t properly documented (or are ignored),
❌ No evidence of what happened or when,
❌ No owner is assigned and follow-up is weak,
❌ Errors repeat without learning.

With SmartCheck, you can log any incident from the floor or warehouse, attach photos or comments, assign owners, set priorities, and track it to closure with complete traceability.

⚠️ Common pains from poor incident management

• Lost information about what happened
• Owners who “didn’t know” they had to act
• Forced closures without real resolution
• Inability to measure recurring causes
• Unhappy customers due to lack of response

✅ How does SmartCheck solve it?
With SmartCheck you can:

• Log incidents from mobile, tablet, or PC with guided templates.
• Attach evidence: photos, videos, documents.
• Assign an owner and a due date for resolution.
• Track everything from a central dashboard.
• Classify by type, severity, site, or customer.
• Generate reports on trends, resolution times, and compliance.

🛠️ How to apply it in daily operations

• Configure a simple incident report template
  e.g., “Transport Incident,” “Receiving Failure.”
• Allow any employee to log from their phone
  In seconds, with no training required.
• Capture evidence with photo, signature, comment, or category
  Everything is timestamped, identified, and linked.
• Auto-assign to the right owner
  With alerts and follow-up to resolution.
• View statistics by type, site, supplier, or customer
  Detect patterns and improve operational processes.

💡 Result: well-managed incidents, fewer errors, happier customers

• Increased operational responsiveness
• Reduced mean time to resolution
• Better traceability and internal compliance
• Audit-ready evidence for customers or regulators
• Professionalized failure management on the floor or in the warehouse

Are incidents getting lost in emails or paper forms no one reviews?
We’ll help you manage them with structure, traceability, and results. 📩 Write to [email protected]