🧩 Recording and Tracking Commercial Incidents or Claims with Traceability

Improve customer service and loyalty with total control

In Sales, effectively managing incidents or claims allows you to resolve issues quickly, maintain customer satisfaction, and strengthen business relationships.

When management is manual or disorganized:
❌ Important records or details are lost
❌ No responsible party is assigned and follow-up is ineffective
❌ Solutions take time to implement and are not documented
❌ It is difficult to measure satisfaction and improve processes

⚠️ Risks of not managing incidents with traceability

• Loss of customers and damage to reputation
• Increase in recurring problems and complaints
• Lack of control and oversight in the sales area
• Low customer satisfaction and trust
• Difficulty implementing continuous improvements

🧩 How does SmartCheck solve it?

SmartCheck enables efficient recording and tracking:

• Records incidents and claims with details and evidence → Centralizes all relevant information.
• Assigns responsible parties, priorities, and deadlines → With automatic alerts and reminders.
• Allows real-time follow-up and status updates → Ensures effective resolution.
• Centralizes history for analysis and continuous improvement → Facilitates reporting and audits.
• Generates reports for management and sales teams → With clear and organized evidence.
• Promotes a culture of efficient service and prevention → Reducing time and errors.

💡 Result: Effectively managed incidents and satisfied customers

✔ Fast and transparent resolution
✔ Increased loyalty and trust
✔ Full control over claims
✔ Continuous improvement based on data

Want to manage your commercial incidents with full traceability?
📩 Write to us: [email protected]